Frequently Asked Questions

Your service and satisfaction are paramount to us here at Five Star Bank, and we always welcome you to contact us directly for any questions or concerns you may have. We also recognize that there are times when you may not be able to reach us for an immediate answer. In those cases, we have included below a list of the most “Frequently Asked Questions” that our customers have. We hope you find it helpful.

1. What are your normal business hours?
2. What are your current regular and Jumbo CD rates, and what is your “Liquid CD” product?
3. Is Five Star Bank FDIC insured?
4. How can I check the balance of my account(s)?
5. How do I order more checks?
6. How do I find the closest branch to me?
7. How do I report a lost or stolen ATM or Visa Debit Card?
8. How do I report a lost or stolen VISA credit card?
9. How do I apply for a personal or business loan?
10. How do I set up Merchant Bankcard Processing?
11. What do I need to open a personal account?
12. What do I need to open a business account?
13. How do I set up Internet Banking?
14. How do I set up Bill Pay?
15. What do I do if a debit on my account isn’t mine?
16. How can I change my PIN number for my ATM/Debit Card?
17. How do I place a stop payment on a check?
18. What do I do if my Internet banking account has been locked?
19. Can I make a transfer between my personal accounts over the phone?
20. How do I change my address?
21. Can I receive my checks back in my statement?
22. Can I transfer out of my liquid CD over the phone or online?
23. How many branches do you have and where are they located?

1. What are your normal business hours?
Five Star Bank is open Monday thru Friday, 9 am to 4 pm. We are closed Saturday, Sunday and all federal holidays.
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2. What are your current regular and Jumbo CD rates, and what is your “Liquid CD” product? Our rates are updated frequently. You can find information about our regular and Jumbo CD rates, and information about our very unique and exciting Liquid CD product here.
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3. Is Five Star Bank FDIC insured?
Yes! However, we would also like to take the opportunity to point out a glaring difference between Five Star Bank and many of our competitors; Five Star Bank can offer you FDIC insurance on multi-million dollar investments! Consider this: a typical bank has an FDIC insured limit of $250,000. If you have more than one deposit with other banks because you are concerned about this standard limit, let Five Star Bank offer an insured solution. Wouldn’t you like the convenience of your deposits under one roof, offering excellent rates and yet be fully FDIC insured? Call us or stop by your nearest location and we will be happy to provide you with additional information.
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4. How can I check the balance of my account(s)?
You may call your local branch during normal business hours, view your account history through our online banking system (NetTeller), or visit your local branch.
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5. How do I order more checks?
Please call your local business office and request checks to be reordered. If you would like to order a different style of checks, please feel free to stop one of our branches to view our check catalog.
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6. How do I find the closest branch to me?
We have five locations; Rocklin, Sacramento, Rancho Cordova, Redding and Elk Grove. If you need directions, please feel free to call us, or see the map links on our contact us page.
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7. How do I report a lost or stolen ATM or Visa Debit Card?
If your ATM/Debit card has been lost or stolen, please call 866.546-8273 24 hours a day, seven days a week.  The representative will ask for your financial institution name and city/state: Five Star Bank, Rocklin, CA.
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8. How do I report a lost or stolen VISA credit card?
For personal and business credit cards call 800.423.7503.
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9. How do I apply for a personal or business loan?
Call one of our locations (Rocklin—916.626.5000, Natomas—916.640.1500, Rancho Cordova—916.851.5440, Elk Grove—916.714.2444, Redding—530.223.6652, or Chico—530.592.0470) and ask for one of our Business Development Officers. They will be happy to assist you.
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10. How do I set up Merchant Bankcard Processing?
Contact Jason Saslow at our Natomas location—916.640.1500. He will be more than happy to answer any questions you may have regarding Five Star Bank’s bankcard processing.
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11. What do I need to open a personal account?
A current driver’s license or state issued photo identification card and your tax ID number are needed. We also call Chex systems when opening any new account.
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12. What do I need to open a business account?
A current driver’s license or state issued photo identification card and your tax ID number for the business are needed. We also call Chex systems when opening any new account. Further documentation may also be needed. Please contact your local business office for more details.
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13. How do I set up Internet Banking?
There is a simple application that must be filled out. Visit one of our locations (Rocklin—916.626.5000, Natomas—916.640.1500, Rancho Cordova—916.851.5440, Elk Grove—916.714.2444, or Redding—530.223.6652) and speak with a Customer Service Representative.
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14. How do I set up Bill Pay?
If you are an existing NetTeller user, simply log in and click on the “contact us” link. This will prompt you to compose an e-mail message. State that you would like to add bill pay to your existing service and send it off. We will contact you as soon as we have completed the set up. If you do not have the NetTeller Service, please call, Toll Free 800.416.6117.
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15. What do I do if a debit on my account isn’t mine?
If there is a debit to your account that is fraudulent or unauthorized, notify the bank immediately. We will then provide you with the necessary forms needed to dispute a fraudulent charge to your account.
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16. How can I change my PIN number for my ATM/Debit Card?
You may take your ATM/Debit card to any Five Star Bank location and change your pin with one of our Customer Service Representatives. It only takes a few minutes.
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17. How do I place a stop payment on a check?
If you have our online banking system (NetTeller), you may place a stop payment online, by telephone (note: certain restrictions apply), or in your local branch.
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18. What do I do if my Internet banking account has been locked?
Call Five Star Bank (Rocklin—916.626.5000, Natomas—916.640.1500, Rancho Cordova—916.851.5440, Elk Grove—916.714.2444, or Redding—530.223.6652) and we will reset your password for you.
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19. Can I make a transfer between my personal accounts over the phone?
Yes you can. If you are not an internet banking customer or near a branch, simply call us and we can transfer the funds for you.
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20. How do I change my address?
Change of addresses must have a signer of the account requesting in writing the change of address. This may be done by mailing a letter of request, calling a branch to have them send you the appropriate form, or log onto NetTeller and send us a secure e-mail.
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21. Can I receive my checks back in my statement?
Five Star Bank does not offer the ability to receive your checks back with your statements. However, you do receive an image of every check (front and back) that clears your account at the time the statement is produced.
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22. Can I transfer out of my liquid CD over the phone or online?
No, CD’s require a signature for withdrawal.
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23. How many branches do you have and where are they located?
Five Star Bank currently has five branches; one at 6810 Five Star Boulevard, in Rocklin, another at 2400 Del Paso Road in Sacramento, one at 3100 Zinfandel Drive in Rancho Cordova, one at 9355 E. Stockton Blvd. in Elk Grove and one in Redding at 358 Hartnell Avenue. See the contact us page for map links and contact infomation for each branch.
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South Placer

6810 Five Star Blvd.
Suite 100
Rocklin, CA 95677
916.626.5000
rocklin@fivestarbank.com

Rancho Cordova

3100 Zinfandel Drive
Suite 100
Rancho Cordova, CA 95670
916.851.5440
rancho@fivestarbank.com

Sacramento

2400 Del Paso Road
Suite 100
Sacramento, CA 95834
916.640.1500
natomas@fivestarbank.com

Elk Grove

9355 E. Stockton Blvd.
Suite 160
Elk Grove, CA 95624
916.714.2444
elkgrove@fivestarbank.com

North Valley

358 Hartnell Avenue
Suite B
Redding, CA 96002
530.223.6652
redding@fivestarbank.com

Chico

426 Broadway
Suite 203
Chico, CA 95928
530.592.0470
chico@fivestarbank.com