
How Five Star Bank Serves Customers and Communities
Five Star Bank Response to Coronavirus (COVID-19) & Frequently Asked Questions
Is Five Star Bank open?
All Five Star Bank branches are open and fully operational, Monday through Friday, 9:00 AM to 4:00 PM. We encourage employees showing any signs of illness, or who have family members who are ill, to remain home until they are symptom-free.
How is Five Star Bank responding?
Five Star Bank is monitoring the situation in the communities we serve and following recommendations and guidelines from public health officials and local authorities.
What precautions are you taking in branches?
We are taking additional precautions by wiping-down bank teller areas and providing access to hand sanitizer. We encourage our customers to conduct business with us via phone, online banking and mobile apps. If you need to visit a branch, please limit the number of people in the lobby to TWO. We will help you navigate this request.
How will Five Star Bank let me know if there are any changes in access and services?
We plan to continue to offer full services to our customers. We will communicate any changes in access to branches and services on our website and through our social media channels, including Facebook and Instagram.
Important Five Star Bank Customer Service Numbers & FDIC Frequently Asked Questions for Customers Affected by Coronavirus (COVID-19)
All Five Star Bank branches are open and fully operational, Monday through Friday, 9:00 AM to 4:00 PM. We encourage employees showing any signs of illness, or who have family members who are ill, to remain home until they are symptom-free.
How is Five Star Bank responding?
Five Star Bank is monitoring the situation in the communities we serve and following recommendations and guidelines from public health officials and local authorities.
What precautions are you taking in branches?
We are taking additional precautions by wiping-down bank teller areas and providing access to hand sanitizer. We encourage our customers to conduct business with us via phone, online banking and mobile apps. If you need to visit a branch, please limit the number of people in the lobby to TWO. We will help you navigate this request.
How will Five Star Bank let me know if there are any changes in access and services?
We plan to continue to offer full services to our customers. We will communicate any changes in access to branches and services on our website and through our social media channels, including Facebook and Instagram.
Why Five Star Bank?
Customers should be served by the “Best of the Best.”
- The Findley Report: Five Star Bank is a “Super Premier Performer” (their top rating category).
- The Independent Community Bankers Association: Five Star Bank among the top 20 independent banks in the nation among our peer group, coming in at #19 in the nation. We are proud to be the only bank in our northern California peer group to be so acknowledged.
- S&P Global: Five Star Bank is among the top performing banks in the nation and ranked 39th out 4,391 banks in 2019.
- Findley Report: Five Star Bank is designated as a Super Premier Performing bank.
- IDC: Five Star Bank is designated as a Superior Bank.
- Bauer Financial: Five Star Bank has been rated Excellent by the Bauer Report as of June 30, 2020.